It is unrealistic to think most consumers have the capacity to ‘comb’ through small print contracts at the rental desk. Accordingly any pitfalls are not evident until an accident occurs. Consumers are oblivious that contracts empower operators, at their sole discretion, to deduct amounts of up to thousands of dollars from the renter’s credit card for alleged damage.
Competition and consumer issues in Australia’s car rental industry speech ( PDF 94.29 KB )
Date
Speakers
Mr John Martin, Commissioner
Conference
2nd Australian Rental Vehicle Industry Convention & Trade Show 2005