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The ACCC monitors and enforces the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019, known as the Electricity Retail Code. This is a mandatory industry code prescribed under the Competition and Consumer Act 2010.
The ACCC and ASIC have jointly produced this guideline to assist creditors, collectors and debtors understand their rights and obligations. It helps make sure that debt collection activity is consistent with consumer protection laws.
This guide helps people who are currently dealing with debt problems, or being contacted by debt collectors.