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The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements under the Australian Consumer Law.
To assist you understand your rights and obligations under the Competition and Consumer Act 2010, so that you can make sure your business complies with the law.
This brochure will help businesses recognise when they are dealing with disadvantaged or vulnerable consumers and outlines the factors they may need to consider in these situations with reference to recent court decisions.
The ACL provides all consumers with certain guarantees when they purchase goods and services.