Dud device? Use your rights

Summary: Have you ever been told that you'll have to contact the manufacturer to solve a problem with a product? Under the Australian Consumer Law the retailer can't refuse to help by sending you to the manufacturer or importer.

Published: 3 January 2017

Transcript

(AUDIO)

CUSTOMER: I bought this tablet from you last year and now it won't charge.

SALES PERSON: Sorry, but you'll have to talk to the manufacturer to get it fixed.

TEXT: Wrong answer. under the Australian Consumer Law, the retailer can't refuse to help you by sending you to the manufacturer or importer.

TEXT: Dud device? Use your rights. For more information, visit: accc.gov.au/consumerguarantees