Published: 5 Dec 2013
Summary: We explain how to be a smart shopper online with the help of a few of your favourite memes.
Transcript
SCOTT: Good evening. Tonight we present information for consumers about shopping online. And since you’re on the internet already, I’ll explain in a way you computer people can understand. Many business websites look professional and trustworthy, but online things aren’t always what they seem.
OLD SPICE GUY: Look down, back up. Where are you? You’re on a boat.
SCOTT: When you buy something online …
OLD SPICE GUY: It’s two tickets to that thing you love. Look again…
SCOTT: …remember if things go sour, you’ve still got consumer rights.
OLD SPICE GUY: I’m on a horse.
SCOTT: Keep an eye out for sites that are suspicious, unprofessional or make unrealistic promises. You don’t want a nasty surprise. There are protections for online shoppers. Businesses that supply to Australian consumers must comply with the Australian Consumer Law. That means if something goes wrong…
TALKING DOG: Awwwww!
SCOTT:… you have the right to a …repair, replacement or refund.
TALKING DOG: You’re kidding me?
SCOTT: But you may struggle to get a resolution if you get into hot water online - especially if the seller is overseas and you need to take action. Shopping over the web is less likely to end in tears….
BRITNEY GUY: Leave Britney alone!
SCOTT: … if you know what your rights are online.
BRITNEY GUY: You deal with me!
Scott: Ask yourself... are you confident the product will be of acceptable quality?
GIRL’S MUM: What is it?
GIRL: An old banana.
GIRL’S MUM: An old Banana? Isn’t that exciting?
GIRL: No.
SCOTT: ... and that you’ll get adequate customer service…
BABY ON PHONE: Yayayaya.
SCOTT: …both before…
KID: Ouch Charlie, ahhhhh!
SCOTT: … and after you buy?
KID: Charlie! That really hurt!
SCOTT: Also, think about how difficult it will it be to return the item if something unexpected happens…
BABY PANDA SNEEZE
SCOTT: … or the product
RICK ASTLEY: Never gonna give you up
SCOTT: … isn’t as described. And if you do decide to shop online…
OK GO: Here it goes…
SCOTT: Make sure you tread carefully.
MONTHOMERIE GUY: Come shop with us…
SCOTT: Does the seller display credible contact details?
MONTHOMERIE GUY: Oh yeah…
SCOTT: If you look for contact details and…
DAVID: … can’t see anything…
SCOTT: … be wary.
SCOTT: Take a closer look at the refunds and returns policy. Some businesses say…
CAT: No no no no no no no.
SCOTT: But other online retailers…
BABY LAUGHTER
SCOTT: …happily offer reasonable terms. A bit of research can prevent you going round in circles.
LONELY ISLAND: I’m a boat.
SCOTT: Check the sellers shipping, delivery and insurance charges, so you aren’t hit with any hidden costs.
DOUBLE RAINBOW GUY: Double rainbow, oh my god.
SCOTT: Check reviews from other buyers to see if they’re…
DOUBLE RAINBOW GUY: Oh wow!
SCOTT: …satisfied or... Remember some online reviews aren’t the real thing so check a few different sites.
GIRL IN VIDEO UPSOT: Ohh, you're so smart.
SCOTT: And finally, if you do use your credit card online
GANDALF: Keep it secret, keep it safe.
SCOTT: If the payment options seem unusual investigate further before you proceed.
PSY: Oppan Gangnam style
SCOTT: There’s more infomation about shopping safely online and your consumer rights at accc.gov.au/shoppingonline. Taking simple precautions for online shopping will give you a better of chance of being …
SUSAN BOYLE: I dreamed a dream in time gone by….
SCOTT: … pleasantly surprised…
PUMP GUY: Living for the gas!
SCOTT: … happy with your purchase and… that. I really don’t understand the internet. Good luck shoppers.