The Australian Competition and Consumer Commission today issued its Quality of service report for price-monitored airports, reporting on the availability and standard of airport facilities at Australia's major airports.
"The ACCC's role of monitoring quality of service is complementary to its prices monitoring role for aeronautical and aeronautical-related services", ACCC Chairman, Mr Graeme Samuel, said today.*
"The report shows that over the past three years, Brisbane has been the top-ranked airport, achieving an overall rating of good. Melbourne, Perth and Sydney airports have generally been rated between satisfactory and good, while Adelaide, Canberra and Darwin airports have generally been rated as satisfactory.
"However, Melbourne airport's rating has declined since 2002–03, while Canberra airport's rating has improved. Adelaide airport has just completed construction of a new terminal.
"Passengers have continued to rate the international terminal facilities at Brisbane, Melbourne, Perth and Sydney airports as good, over the period since 1997–98. Over a shorter time series, passengers rated the domestic terminal facilities at Brisbane, Melbourne and Perth as good, while ratings for Adelaide and Sydney airports were slightly lower.
"Airlines generally rated the airside facilities at the airports as satisfactory to good, while their ratings for the international terminal facilities ranged from poor to good. Within these ranges, airlines have rated the facilities at Brisbane and Melbourne airports as better than those provided at other airports. Airlines have generally rated the domestic terminal facilities at all airports as satisfactory since 2002–03, with the exception of Canberra airport, which was generally rated as good".
The full report will be available on the ACCC website.
*The report was launched at the Australian Airports Association Annual Conference in Hobart, Tasmania. A copy of Mr Samuel's speech will be available on the ACCC website.