Quality of Service Monitoring, a paper outlining the framework for quality of service monitoring, which draws on the experience of Australian regulators, and Information Gathering for Ring Fencing and other Regulatory Purposes, which covers issues about information gathering for ring fencing and other regulatory purposes, were issued today by the Utility Regulators' Forum spokesperson, Mr Allan Asher.

The papers were produced by the Utility Regulators' Forum. The Forum aims to foster understanding between regulators over different jurisdictions and industries as they implement micro-economic reform. It offers these regulators a chance to promote understanding of issues and concepts they face on similar industries.

The forum was established by the Australian Competition and Consumer Commission in 1996. It is supported by a number of state regulatory agencies and policy advisers.

Information Gathering for Ring Fencing and other Regulatory Purposes was prepared by staff from the ACCC, ORG and IPART. The paper's main focus is on information necessary for regulators to carry out their main functions such as financial/performance monitoring, the setting and/or oversight of retail prices (such as price cap regulation) the administration of access requirements and competitive safeguard responsibilities.

Quality of Service Monitoring outlines a framework for quality of service monitoring to assist regulators to decide what to do in this area, consistent with their powers. It draws on the experience of Australian regulators in this area, and has been the subject of consultation with regulated service providers. The particular focus of the paper is on regulation of infrastructure services, although it may have wider relevance.

Copies of both papers are available on the Utility Regulators Forum web page, , alternatively copies of the paper can be obtained from Katrina Owers on (03) 9290 1915 costing $5 per copy.