Chubb Security Holdings Australia Pty Ltd  - s.87B undertaking

Misleading or deceptive conduct in relation to the level of supply of mobile security services.

Undertakings given to:

• maintain sufficient staff levels including adequate back-up resources;
• maintain procedures for monitoring patrol attendances and inspection recording;
• advise clients of shared nature of service and exceptional circumstances in which services may not be provided;
• offer 2.5 per cent compensation to Perth metropolitan clients;
• fully refund significantly under-serviced clients; and
• establish a trade practices compliance program.