Home Express Nominees Pty Ltd - s.87B undertaking

Home Express Nominees Pty Ltd (Home Express), importer and retailer of 'Home Express' brand quilts has acknowledged that it misrepresented to consumers that its 'Home Express' brand quilts contained 100% goose down.

ACCC testing of a sample of 'Home Express' brand quilts represented to contain 100% goose down, showed that the quilts contained in the range of 72% - 85% goose down, significantly less goose down than the represented 100%.

Home Express advised the ACCC that its 100% down content claims were made in reliance on the labelling percentage tolerances allowed in Australian Standard 2479-1987 ('Down and/or feather filling materials and filled products') and that it had not intended to mislead or deceive consumers.

Home Express has undertaken to:

• refrain in future from making any down content claim for its 'Home Express' or other own-brand down products unless the claim can be substantiated by independent testing on its finished down product where the manufacturing process has been completed; and
• implement a trade practices compliance program for Home Express employees and other persons involved in its business.