Mayne Nickless Pty Ltd  - s.87B undertaking

Misleading representations that goods would be transported by air when they were often transported by road.

Undertakings given to:

• send letters of apology to relevant customers who used the IPEC Priority Express service during the 12 months to June 1996, offering $50 refunds or credits;
• publish apology notices in newspapers, providing a contact for queries; and
• develop trade practices compliance training and educational activities.