Prentice Hall of Australia Pty Ltd - s.87B undertaking

Misleading or deceptive conduct in relation to the publication of guides offering free access to the Internet.

Undertakings given to:

• recall the guide;
• correct the offending representations;
• publish corrective advertisements in major Australian newspapers;
• offer refunds to customers of either the price of the guide or the registration fee; and
• introduce a Commission approved compliance program and a complaints handling system consistent with the Australian Standard.