Undertaking date

Undertaking type

s.87B undertaking

Reference number

D04/29070

Section

ss. 52 & 58

Company or individual details

  • Name

    Tyco Australia Pty Ltd trading as ADT Security

    ACN

    008 399 004

Undertaking

Tyco Australia Pty Ltd, trading as ADT Security (ADT) has failed to perform all of its contracts with residential customers requiring annual maintenance services of the residential customers' security systems. ADT has undertaken to:

  • contact and provide compensation to affected customers;
  • continue its existing trade practices compliance program for a further 5 years and have it audited annually for the next 3 years; and
  • implement an Australian Standard 4269-1995 compliant complaints handling system

Attachments

d04_29070.pdf 158.61 KB