Universal Press Pty Ltd - s.87B undertaking

Misleading or deceptive conduct in selling advertising in three regional community business and street directories in Tasmania on the basis that substantially more households would receive a directory than actually did, and that the directories were annual when at least one was current for only nine months.

Undertakings given:

• to provide full refunds to customers who advertised in the directories where they believe they have been disadvantaged by the company’s conduct;
• to place a public apology notice in certain Tasmanian newspapers; and
• not to misrepresent the distribution of its directories or the length of time its directories were in circulation.