The Australian Competition and Consumer Commission is concerned that consumers may be unaware of their refund rights in relation to products produced by Pan Pharmaceuticals Limited.
"The ACCC is particularly concerned with public statements to the effect that such rights may not exist, ACCC Chairman, Professor Allan Fels, said today.
"Consumers' rights under the Trade Practices Act 1974 cannot be limited in any way.
Consumers who have purchased Pan Pharmaceutical products are protected under the Trade Practices Act by certain statutory rights. That is, consumers are entitled to products that are:
- fit for their intended purpose; or
- of merchantable quality by providing a basic level of quality and performance which can be reasonably expected.
"If the products don’t meet these requirements, under the Trade Practices Act, consumers of these products have a right to receive a refund when returning the products to the place of purchase".
In cases where it is unclear where the goods were purchased, evidence of the place of purchase may be required.
For further information
- on the products subject to the TGA's recall is available on the TGA's website or by phone on the TGA's toll-free Consumer Helpline 1800 220 007.
- on consumer rights under the Trade Practices Act is available on the ACCC's website or on the ACCC's toll-free Infocentre number 1300 302 502.