Broadband speed claims industry guidance

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds.

In May 2019, the ACCC published updated guidance to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.

In October 2020, the ACCC updated the guidance to address emerging products with higher download and upload speeds.

In October 2022, the ACCC the guidance to improve retailers’ information about upload speeds and factors affecting the speeds of services on alternative fixed wireless networks.

The consultation paper, report and submissions can be viewed below.

Consultation on revising the Broadband Speeds Claims – Industry Guidance

This document reviews the Broadband Speed Claims - Industry Guidance, addressing transparency issues with upload speeds and the growth of fixed wireless broadband.