Telstra's structural separation undertaking

Telstra reported a possible breach of the overarching equivalence commitment in relation to a small number of wholesale orders for service upgrades from ADSL1 to ADSL2+ that were not allowed to progress by Telstra’s online ordering systems, when similar retail orders were allowed to progress.

The issue impacted a subset of wholesale ADSL2+ service upgrade requests in some areas where Telstra has deployed ‘Top Hat’ infrastructure in order to upgrade existing ADSL1 broadband services to ADSL2+. The issue did not impact new wholesale orders for ADSL2+ services.

Following consultation with affected wholesale customers the ACCC accepted this rectification proposal on 10 July 2013.